Remember… We Are Human!

 

In an era of rapid technological advancement, businesses have adapted to new ways of operating, benefiting from the growth and convenience technology offers. However, it’s crucial to remember that we are human, and the reliance on technology brings unique challenges that affect our interpersonal skills and overall well-being.

The Double-Edged Sword of Technology:

Technology has undoubtedly spurred global business growth. The Internet enables 24/7 communication in a virtual environment, e-commerce allows us to purchase anything from anywhere, and information flows swiftly and freely. Despite these benefits, technology also has negative impacts on businesses and on us as human beings.

Research from neuroscientists [World Health Organization (WHO) article on mental health and work] suggests that modern technology is reshaping our brains, altering how we interact with each other, diminishing our capacity for empathy, and limiting our potential as individuals. Interpersonal skills, the lifeblood of any business, are essential for effective human-to-human communication. These skills underpin powerful leadership, cohesive teamwork, and good colleague relationships, all of which are critical for business growth.

The Erosion of Interpersonal Skills:

The growing dependence on email, texting, and e-meetings is eroding vital interpersonal skills and jeopardizing the benefits of face-to-face interactions, which are crucial for building long-term relationships, credibility, and trust. Poor interpersonal communication can confuse and irritate employees and customers, undermining business efficiency and motivation.

Interpersonal communication involves exchanging ideas using words, tone of voice, and body language, including gestures and facial expressions. These elements are fundamental to managing, training, selling, and resolving conflict. Miscommunication can lead to misunderstandings and conflicts, causing harm and disruption. Effective interpersonal communication is essential for conflict resolution and management, helping to diffuse stressful environments and hostile situations.

The Importance of Interpersonal Communication Training:

Training in interpersonal communication equips business professionals with the skills needed to instruct employees on both technical and soft skills. This training minimises the negative effects of poor communication, enhancing efficiency and fostering a positive workplace culture.